Users new to rekor often ask about account setup, payment methods, game rules, security, and how our support team responds to queries. This page covers the most common topics we receive — from opening your first account through deposit, withdrawal, live-dealer table access, and account protection.
Our FAQ is designed to answer routine questions quickly so you can get started without delay. If your question is not listed here or requires immediate help, our multilingual support team is available via live chat or email. Response times follow standard service windows; account lockouts, withdrawal holds, and KYC verification escalations are handled as priority requests.
For a complete overview of our terms, jurisdiction framework, and user responsibilities, please review our Terms and Conditions and Legal NoticeThose pages detail what rekor services are permitted in your location, how we handle compliance, and the full scope of your obligations when you use our platform.
Topics covered on this page
Account and registrationhow to open an account, what documents you need, password recovery and account lockout procedures
Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank accounts (mobile banking, local payment, online payment, e-wallet); transaction delays and troubleshooting
Game categories and ruleslive-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), football betting, slots, esports markets; cashback offers and stake limits
Security and compliancedata protection, personal information handling, account restrictions, multi-account policies, and jurisdiction-restricted access
The questions below address the steps most users take when joining rekor, managing their accounts, and using our live-dealer tables, sportsbook, and slots. Each answer provides concrete information about processes, payment methods, and response times. If your situation is not covered, reach out to our support team.
Account and registration
Opening an account on rekor takes three steps. First, visit our registration page and provide your email address, a chosen username, and a secure password. Second, confirm your email by clicking the link we send you. Third, complete KYC (Know Your Customer) verification by uploading a valid ID document — a passport, national ID card, or driver's license — and confirming your date of birth and current address. We process most KYC submissions within one business day. Once verified, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet) and access our live-dealer tables, football betting markets, slots, and esports coverage. If verification takes longer, our support team will notify you via email.
No. Each person may hold only one active account on rekor. If you attempt to open multiple accounts using the same email, phone number, ID document, or payment method, we will identify the duplicate during KYC review and suspend all but the original account. This policy protects against fraud and ensures fair play across our platform. If you have forgotten your login credentials or believe your account has been compromised, contact our support team immediately so we can help you recover access or reset your password. Do not attempt to create a second account; instead, use our account recovery process.
Payments and transactions
If a deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment) does not arrive within the standard processing window, your funds will be returned to your payment method automatically. This typically takes one to three business days, depending on your bank and payment provider. Check your account transaction history on rekor first — sometimes a deposit appears delayed but arrives within hours. If you do not see the funds after three business days, or if your account shows the deposit as pending, contact our support team with your transaction ID or receipt number. We can verify the payment status with our processor and, if needed, request a manual credit to your rekor account. Never attempt the same transaction twice; wait for the first to complete or be reversed.
rekor does not charge deposit fees for any payment method — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account transfers are processed without a rekor fee. Some payment providers or your bank may charge a small transaction fee; that fee comes from your payment method, not from rekor. Withdrawal fees also do not apply on our side. When you request a withdrawal to mobile banking, local payment, online payment, e-wallet, or your bank account, we process the transfer without deducting a rekor fee. However, your bank or payment provider may apply a small handling charge depending on their terms. Always check the withdrawal summary on rekor before confirming — it will show the exact amount you will receive after any provider fees. If you see an unexpected charge, contact our support team immediately.
Game categories and offers
rekor hosts four main game categories. Live-dealer tables feature professional studio blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with multi-camera feeds and real dealers; you choose your table limit and sit alongside other players. Football and sportsbook markets cover Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and MotoGP — place stakes on match outcomes, handicaps, and live in-game events. Slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways with adjustable bet sizes. Esports markets offer Mobile Legends, Free Fire, and PUBG Mobile tournament betting. Each category is accessible from your account dashboard after login and deposit. Game rules and stake limits are displayed in each game lobby.
Our weekly cashback offer returns a percentage of your net losses (your total stakes minus any winnings) from the previous week, credited to your account every Monday morning. The exact percentage and minimum qualifying stake are displayed in the promotions section of your account. Cashback is credited as bonus funds subject to playthrough conditions — you must use the bonus in live-dealer tables, slots, or sportsbook before you can withdraw it as real money. Cashback does not apply to withdrawn or inactive accounts. The offer runs continuously; you earn cashback every week as long as your account is active and your losses exceed the minimum threshold. Check your account promotions page for the current week's calculation and bonus terms.
Security and compliance
rekor encrypts all personal data in transit and at rest using industry-standard encryption. Your KYC documents (ID, address proof) are stored securely and accessed only by our compliance team for verification purposes. We do not sell or share your data with third parties except as required by law or to process payments through our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). Your login credentials are hashed and never stored in plain text. We recommend using a strong, unique password and enabling two-factor authentication if available on your account. If you suspect unauthorized access or see suspicious activity, contact our support team immediately; we can reset your password and lock your account pending verification.
Our support team responds to live chat messages during business hours (typically Monday to Friday, 08:00–22:00 local time) within subject to verification. Email inquiries are answered within one business day. Account lockouts, withdrawals on hold, and KYC verification escalations are treated as priority and may receive a response within hours outside standard business hours. During major holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, response times may extend to 24–48 hours. For urgent account issues, use live chat when available; for routine questions, email is also effective. Do not attempt multiple contacts for the same issue; our system tracks your inquiry and routes it to the appropriate team.
rekor services are available only in jurisdictions where applicable law permits account holders to use online gaming and sportsbook platforms. If you are uncertain whether rekor is accessible in your location, contact our support team before opening an account or attempting to deposit. By accessing rekor, you confirm that you are located in a jurisdiction where our services are legally permitted and that you accept full responsibility for compliance with local law. For detailed terms and jurisdiction restrictions, see our Terms and Conditions and Legal Notice