rekor Privacy Policy
This page describes what we collect when you use rekor and how we keep that data protected. Your privacy is central to how we operate. When you open an account, deposit funds via DANA, e-wallet, mobile banking, or local payment, or place bets on our live-dealer tables, we collect information necessary to verify your identity and process transactions securely.
We at rekor do not sell your personal data to third parties. We use your information to operate the platform, comply with local regulations, and communicate with you about your account. Your data is encrypted in transit and at rest. If you have privacy concerns or wish to exercise your rights, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang can assist you.
By using rekor, you consent to the data practices outlined here. If you do not agree, you should not use the platform.
What Data We Collect on rekor
We collect information in several categories. First, we gather identification data: your full name, email address, date of birth, and government-issued photo ID. This information is required to verify your identity and comply with anti-money-laundering regulations. We also collect address proof—a utility bill or bank statement—to confirm your residence.
Second, we collect transaction data. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the amount, method, and timestamp. Similarly, every bet you place on rekor—whether on live-dealer tables like Dragon Tiger and roulette, slots like Aviator and Sweet Bonanza, or sportsbook markets covering Liga 1 and Piala AFF—is logged with the wager amount, odds, and outcome.
Third, we collect technical data. Your IP address, device type, browser version, and operating system are recorded when you access rekor. We use cookies and similar technologies to track your session, remember your preferences, and detect fraud. This technical data helps us maintain platform security and prevent unauthorized access.
Fourth, we collect communication data. Any messages you send via live chat, email, or support forms are stored. We use these records to resolve disputes, answer questions, and improve our service quality on rekor.
How We Use Your Data on rekor
We use your identification data to verify your account and comply with local gaming regulations. Anti-money-laundering laws require us to confirm your identity before processing large transactions. Our rekor team reviews your documents and may request clarification or additional proof.
We use transaction data to process deposits and withdrawals, calculate your account balance, and generate statements for your records. This data also helps us detect fraud—if we notice unusual activity on your rekor account, we investigate and may contact you to confirm the transactions are legitimate.
We use technical data to maintain rekor security, prevent unauthorized access, and optimize the platform's performance. Cookies track your login status and remember your game preferences. IP addresses help us detect account takeover attempts and suspicious patterns.
We use communication data to resolve disputes, answer support questions, and improve our rekor service. If you report a problem with a bet settlement or have a technical issue, we use your messages to investigate and respond.
We do not use your data for marketing unless you opt in. We will not sell your data to third parties, and we will not share it with external advertisers.
Third-Party Data Processors
Our rekor platform relies on third-party service providers to operate. Payment processors handle your mobile banking, local payment, online payment, and e-wallet deposits; they receive only the information needed to process transactions. Your full ID number is not shared with payment providers—only the amount and your account confirmation.
We use cloud hosting providers to store your data. Our servers may sit outside your jurisdiction but remain encrypted and access-controlled. We use data processors in compliance with local privacy laws.
We have contracts with all third parties requiring them to protect your data and use it only for the purposes we authorize. They cannot sell your data or use it for their own marketing.
Key points
- We collect identification, transaction, technical, and communication data on rekor.
- We use data only to provide service, comply with regulations, and prevent fraud.
- We do not sell your data to advertisers or third parties.
- Third-party processors are contractually bound to protect your data.
- You have rights to access, correct, and delete your data—contact our support team.
Your Rights and Data Access
Under most privacy regulations, you have the right to access the data we hold about you on rekor. Contact our support team with a written request, and we will provide a copy of your data within a standard response window. Your data includes identification information, transaction history, and communication records.
You have the right to correct inaccurate data. If your name, address, or other information on your rekor account is wrong, contact us and we will update it. You also have the right to delete your data, subject to legal retention requirements. If you wish to close your rekor account and have your data removed, we will accommodate this request once any disputes are resolved and transactions are settled.
You have the right to object to data processing in certain circumstances. If you believe our use of your data on rekor violates privacy law, you can lodge a complaint with our support team or your local data protection authority.
Cookies and Tracking Technologies
We use cookies on rekor to maintain your login session, remember your preferences, and detect fraud. Essential cookies are necessary for the platform to function; you cannot disable them and still use rekor. These cookies store your session token and do not contain personal information.
We use analytics cookies to understand how you interact with rekor—which games you play, how long you stay on each page, and which payment methods you prefer. This helps us improve the platform. You can disable analytics cookies in your browser settings without affecting core functionality.
We do not use third-party advertising cookies on rekor. We do not track you across other websites for marketing purposes.
How We Secure Your Data on rekor
We protect your data using industry-standard encryption. When you transmit information to rekor—such as your password or payment details—it is encrypted in transit using TLS (Transport Layer Security). Your data is encrypted at rest on our servers using AES encryption.
We limit access to your data. Only rekor staff who need your information to perform their job have access. All staff are trained in data protection and must sign confidentiality agreements.
We conduct regular security audits to identify and fix vulnerabilities. If we discover a data breach, we will notify affected users within a legal timeframe and explain the steps we have taken to resolve it.
Data Retention and Contact
We retain your identification data for as long as your rekor account is active and for seven years after closure, as required by anti-money-laundering law. Transaction data is retained for seven years. Communication records are retained for two years after your last contact with us. Technical data (logs, IP addresses) is retained for 90 days.
If you have privacy questions or wish to exercise your data rights, contact our rekor support team via email, live chat, or phone. We respond in English and Indonesian. Our team can provide copies of your data, update incorrect information, or assist with account deletion requests.
We are committed to protecting your privacy and operating rekor transparently. If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority or seek legal remedy.