rekorTerms of Use

These terms govern your use of rekor, our online gaming and sportsbook platform. When you open an account with us, deposit funds, or place bets on live-dealer tables, slots, or sports markets, you agree to the conditions set out here. We operate under jurisdiction-restricted access—our services are available only where local law permits.

At rekor, we are committed to transparent operations. Your account security, deposit protection, and withdrawal rights are central to how we conduct business. This document outlines your obligations, our commitments, and the process for resolving disputes. If you have questions about any term, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang is available to clarify.

By accessing rekor, you confirm that you meet our eligibility requirements and accept these terms in full.

Account Eligibility and Opening on rekor

To open an account on rekor, you must be of legal age in your jurisdiction and not prohibited by local law from using online gaming platforms. We require a valid email address, government-issued photo ID, and proof of address. Our rekor verification team reviews your documents within a standard processing window. Once approved, your account is active and you can deposit funds.

You are responsible for keeping your login credentials confidential. If you suspect unauthorized access to your rekor account, contact our support team immediately. We will assist with account recovery and security measures. You agree not to share your account with others or use multiple accounts to circumvent our policies.

We reserve the right to suspend or close your rekor account if we detect fraudulent activity, violation of these terms, or breach of local gaming regulations. If your account is closed, any remaining balance will be returned to your original deposit method within a standard timeframe.

Deposits, Withdrawals, and Payment Methods

At rekor, we accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly for e-wallets and within a few hours for bank transfers. Your account balance updates immediately upon successful deposit, and you can begin placing bets right away.

Withdrawals on rekor are subject to account verification. We may request additional documentation to confirm your identity before processing large withdrawals. Funds are returned to your original deposit method. E-wallet withdrawals typically complete within hours; bank transfers settle within one business day. We do not charge withdrawal fees, though your bank or payment provider may apply their own charges.

We reserve the right to decline deposits or withdrawals if we suspect money laundering, fraud, or violation of local regulations. All transactions on rekor are logged and may be reviewed for compliance purposes.

Betting Rules and Game Mechanics

When you place a bet on rekor—whether on live-dealer tables like Dragon Tiger and roulette, slots like Aviator and Sweet Bonanza, or sportsbook markets covering Liga 1 and Piala AFF—you accept the game rules and payout structure displayed at the time of your bet. Odds and payouts are fixed once your bet is locked; no retroactive changes are made.

Live-dealer games on rekor are conducted by professional dealers in our studios. Game outcomes are determined by physical card shuffles, wheel spins, or dice rolls—all visible on multiple camera angles. We do not manipulate results. If a technical issue occurs during a game, we pause the round and either replay it or refund your bet, depending on the circumstances.

Sportsbook bets on rekor settle based on official match results. If a match is postponed or cancelled, your bet is refunded. If a match is played but abandoned before completion, settlement follows standard industry practice—typically, bets on completed periods are settled and bets on incomplete periods are refunded.

Bonus and Promotional Terms

From time to time, we offer promotional bonuses on rekor. Any bonus is subject to specific terms—including wagering requirements, game restrictions, and expiration dates. These terms are displayed clearly when you claim a bonus. You are responsible for reading and understanding them before acceptance.

Bonuses on rekor cannot be withdrawn as cash; they must be wagered according to the stated requirements. If you fail to meet the requirements before the bonus expires, the bonus is forfeited. We reserve the right to cancel or modify bonus offers at any time, with notice to affected players.

Dispute Resolution and Complaints

If you have a complaint about your rekor account, a bet settlement, or our service, contact our support team via email, live chat, or phone. We respond in English and Indonesian. We aim to resolve disputes within a reasonable timeframe—typically within 5 business days. If we cannot resolve your complaint internally, we will explain the next steps available to you.

We keep records of all transactions, game outcomes, and communications on rekor. These records are available to you upon request and may be used to investigate disputes. If you believe a settlement was incorrect, provide evidence and we will review it promptly.

Jurisdiction and Liability

Our services on rekor are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If you access rekor from a restricted jurisdiction, you do so at your own risk, and we accept no liability for consequences.

We are not liable for losses arising from technical failures, internet outages, or force majeure events beyond our control. We maintain industry-standard security practices, but we cannot guarantee absolute protection against all cyber threats. Your use of rekor is at your own risk.

These terms are governed by the laws applicable to our jurisdiction of operation. Any legal action arising from these terms must be brought in the appropriate court, and you agree to submit to that jurisdiction.

Changes to These Terms and Contact Information

We may update these terms at any time. Changes take effect when posted on rekor. Your continued use of the platform after changes are posted constitutes acceptance of the updated terms. We recommend reviewing these terms periodically.

If you have questions about these terms or our policies, contact our rekor support team via email, live chat, or phone. We are available during business hours and respond in English and Indonesian. Our team can clarify any provision and assist with account or payment questions.

By using rekor, you acknowledge that you have read, understood, and agree to be bound by these terms of use in full.